FAQ

How long does personalization take?

Most personalized orders are prepared within 2–5 business days before shipping.

Can I customize my piece?
Yes. Many of our products can be personalized with names, initials, dates, meaningful phrases, or custom engravings depending on the design.

Do you offer photo engravings?
Yes. Selected products offer custom photo engraving options.

Will my product look exactly like the preview?
Each piece is handcrafted and personalized with care, so slight variations may occur, making every item unique.

Do you offer gift-ready packaging?
Yes. Every order is thoughtfully packaged to create a premium unboxing experience.

Do you accept returns or exchanges?
Due to the personalized nature of our products, customized items are final sale. However, if your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

How can I contact ÁUREA?
You can contact us through Instagram, TikTok, or by email for any questions regarding your order.

Do you ship within the United States?
Yes. We currently ship across the United States.

How can I track my order?
Once your order ships, you will receive a tracking number by email.

What if I need help with my customization?
If you need assistance choosing personalization details, feel free to contact us before placing your order.